Episode 35
Your #1 Opportunity to Give Customers The Help They Need with Asif Rehmani
When your customers, learners, or users run into issues, finding the information to move forward can waste precious time. In fact, this lost time can also have a wider knock-on effect throughout your business.
So, how can you help your customers get the guidance they need?
Context and microlearning strategies are just some of the ways you can support your users and help them find success. Asif Rehmani, Founder and CEO at VisualSP, joins Matt Pierce in this episode of The Visual Lounge to share what these strategies are and how you can integrate them into your business.
Learning points from the episode include:
- Why context matters
- How to avoid “context switching”
- Asif’s 3-step process for understanding what help your users need
- The difference between micro and macro learning
- How to deliver your help content
Important links and mentions:
Learn more about the TechSmith Academy.
To read the blog post on the topic or watch the video, click here.
